Description
The Customer Success Manager will own and manage customer accounts with ARR targets, guiding customers through onboarding, adoption, expansion, and renewal using the LAER methodology. The role focuses on retention, renewal, upsell and cross-sell growth, quarterly business reviews, usage and KPI analysis, customer satisfaction, risk mitigation, and order management. Candidates need experience in customer success, account management, ARR, SaaS, or subscription-based business models, along with strong analytical, communication, and relationship-building skills; a high school or GED is required, while a bachelor's degree and a degree in business or a technical discipline are preferred.
