Description
Certn is hiring a Customer Success Manager for a 12-month fixed-term contract to drive strategic customer success, account growth, retention, and revenue. The role owns customer onboarding and renewal, escalates issues, conducts business reviews, uses HubSpot, and collaborates with cross-functional teams. Candidates need customer success or account management experience, analytical and communication skills, executive customer advocacy experience, and a college degree or equivalent work experience; SaaS and background-check industry experience are preferred. The position is remote-friendly, requires legal authorization to work in Canada, and may involve occasional client travel.
