Customer Success Manager at InfoSum

Compensation

$100,000/yr

Setup: Hybrid
Location: New York, New York
Type: Full-time
Posted: Mar 13, 2026

Description

The Customer Success Manager (CSM) will manage relationships with Fortune 500 companies, guiding them through the implementation of various use cases using the InfoSum platform. This involves leading daily client interactions, acting as a primary advocate, building client capabilities, tracking performance, developing new use case plans, initiating contract renewals, aligning on success metrics, running efficient account management, and collaborating with Solutions Engineering.

Required Skills

Advertising Technology
Data Activation
Identity Activation
Digital Media Ecosystem
Written Communication
Oral Communication
Revenue Growth
Relationship Building
Interpersonal Skills
Customer-Facing Skills
Curiosity
Complex Solutions
Presenting

Additional Information

Required Previous Experiences: 4-6 years background in advertising technology.
Preferred Qualifications: Ideally with exposure to a technology start-up environment.
Growing understanding of how data and identity is activated in the digital media ecosystem.
Clear written and oral communicator with emphasis on precision.
Demonstrable track record of growing revenue within complex partnerships.
Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization.
An organized self-starter that can diversify their skill set to meet business priorities.
Excellent interpersonal and customer-facing skills.
A high level of curiosity and willingness to understand complex solutions designed to service customer needs.
Experience presenting and managing communications with senior leadership at brands, agencies and publishers.
Interest in and ability to represent and advocate for InfoSum’s core philosophy of privacy by default in your day to day interactions with clients.
A start-up attitude with a willingness to flex across roles to support peers in adjacent roles and fill gaps in service.

About InfoSum

InfoSum

Professional, Scientific, and Technical Services

As part of WPP, InfoSum challenges the status quo by empowering collective genius. We're always looking for people who share our passion for solving tomorrow’s problems today.

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