Summary from listing
The Customer Success Manager will serve as the client’s operational owner from deployment through business-as-usual, managing customer satisfaction, retention, onboarding, service escalation, and strategic recommendations. The role translates customer requirements into product capabilities, coordinates with product, professional services, and development teams, and identifies operational and revenue-growth opportunities. It requires experience in high-tech, web, or e-commerce environments, at least 3–4 years of B2B customer services or support experience, experience with international customers, strong analytical and interpersonal skills, and a bachelor’s or advanced degree in business, marketing, or a related field.
