Description
Just Appraised is hiring a Customer Success Manager to own the end-to-end success of government customer accounts, driving adoption, retention, renewals, expansion, and strategic partnerships. The role involves managing complex accounts, translating technical product information, supporting adoption and training, monitoring success metrics, mapping stakeholders, and collaborating with Product, Sales, and Support. Candidates need at least four years of Customer Success experience, strong account and renewal management skills, strategic communication, and familiarity with tools such as Salesforce, Fathom, Hex, Google Suite, Slack, Hubspot, and Claude. The position is remote for candidates in the Central, Mountain, and Pacific Time Zones, with 15–20% annual travel and benefits including medical, dental, vision, life insurance, equity, retirement savings, flexible work, PTO, parental leave, and a home office stipend.
