Description
Kaltura is seeking a Customer Success Manager to serve as a trusted advisor for enterprise technology customers. The role combines technical customer support, product enablement, customer data and usage analysis, initiative scoping, roadmap development, product adoption, retention, and organic growth. The position requires 5+ years of enterprise customer success or account management experience in technology/software, experience with Fortune 100 technology companies and 10+ accounts, sales pipeline and forecasting experience, senior-level communication, and experience selling and supporting AI solution deployments. Kaltura offers a hybrid flexible work environment and requires travel up to approximately 33%.
