Summary from listing
Leap Tools is hiring a Customer Success Manager to manage the post-onboarding lifecycle for a book of small- and medium-sized business customers. The role owns customer health, retention, and expansion metrics; serves as a customer advocate; partners with product, sales, and leadership; maintains Customer Success software records; and promotes the Roomvo Platform. Candidates need at least 1–2 years of B2B Customer Success experience, direct experience managing a book of business, SaaS experience, and proficiency with Google Workspace and Salesforce. The position is remote-first, with an Ontario-based expected salary of $45,000–$65,000 plus other benefits.
