Description
The Customer Success Manager / CSM Agent manages assigned or pooled customer accounts after onboarding, builds relationships, drives product adoption, supports renewals, and identifies upsell, cross-sell, seat expansion, and package upgrade opportunities. The role requires at least 2–4 years of experience in customer success, account management, sales, SaaS support, or client success, strong English communication, night-shift availability for North American customers, and familiarity with CRM or customer engagement tools.
