Customer Success Manager at logicmonitor

Setup: Hybrid
Location: Sydney, New South Wales
Type: Full-time
Level: mid
Posted: Jul 30, 2026

Description

LogicMonitor is hiring a Customer Success Manager in Sydney, Australia to drive product and partnership success for customer accounts. The role focuses on onboarding, training, adoption, retention, renewals, escalation management, and account growth, requiring experience in customer success or account management plus working knowledge of IT infrastructure and cloud/networking concepts.

Required Skills

Account management
Customer training
Customer success
IT infrastructure
Cloud computing
Networking
Infrastructure monitoring
Stakeholder communication

Additional Information

Minimum Education: Bachelor's degree preferred, ideally in computer science or computer information systems
Required Previous Experiences: 5+ years of experience in account management, customer success, customer support, or technical product training
Experience handling escalations and critical customer issues
Experience developing customer success plans
Preferred Qualifications: Technical bachelor's degree in computer science or computer information systems
Knowledge of IT infrastructure, cloud computing, networking, and infrastructure monitoring
Willingness to travel quarterly
Ability to work in a fast-paced, high-growth environment

About logicmonitor

logicmonitor

Autonomous ITSanta Barbara, CA, US1001-5000

LogicMonitor is an AI-first platform for Autonomous IT that helps enterprises operate complex digital systems with greater resilience, efficiency, and confidence. The website offers a free trial and describes 145K+ global users, 2T+ metrics tracked daily, and 11B+ events handled.