Customer Success Manager at MediaRadar

Setup: Remote
Location: Ontario
Type: Full-time
Posted: Apr 21, 2026

Description

MediaRadar is seeking a Customer Success Manager with extensive experience in the advertising and media agency sector. This role involves managing post-sales engagement with enterprise clients, driving user adoption, and translating technical optimizations into commercial successes. The ideal candidate will possess strong communication skills, particularly in French, and demonstrate agility in a fast-paced environment.

Required Skills

Customer Success
Account Management
Customer Marketing
Product Knowledge
Prioritization Planning
Project Management
Data Analysis
Churn Risk Mitigation
Communication Skills
French Language Proficiency

Additional Information

Required Previous Experiences: 3+ years experience supporting customers in customer success, account management, or customer marketing at scale.
Significant experience working within or directly with advertising/media agencies is highly sought after.
Preferred Qualifications: Professional proficiency in both French and English is required to service clients in Quebec in accordance with the Bill 96 mandate.
Self-starter who has fresh ideas when it comes to growing customer engagement.
Great prioritization skills and the ability to execute on customer-facing activities.
Ability to make changes on the fly and continuously improve our processes.
Team player and customer advocate motivated by helping others succeed.
Highly data-driven and intrigued by the challenge of delivering an awesome experience to hundreds of customers.
You're a go-getter who thrives in a fast-paced environment, embraces change, and takes the initiative to get things done.

About MediaRadar

MediaRadar

Information

Explore careers at MediaRadar — contribute to cutting-edge advertising tech, enjoy competitive perks, and help shape the future of marketing intelligence.