Description
The Customer Success Manager will own assigned cloud customer accounts, build relationships with customers and senior leaders, drive product adoption and business impact, manage renewals and account health, identify expansion opportunities, and present usage and success plans. The role requires a strong background in workforce engagement, quality management, and contact centers, at least three years of customer-facing or cloud customer success experience, experience with hosted or software-as-a-service business models, and familiarity with Gainsight and Salesforce.
