Description
Nitra is hiring a Customer Success Manager to manage a portfolio of 100+ small-business private-practice customers. The role owns consumption, retention, churn reduction, upsell, cross-sell, and net revenue expansion while translating complex fintech and financial concepts into actionable guidance for doctors, executives, office managers, and practice administrators. The position requires approximately 5+ years of Customer Success or Account Management experience, strong communication and data skills, and a bachelor's degree or equivalent. Nitra offers a hybrid work arrangement, equity, health, vision, and dental insurance, and a 401(k) match.
