Description
Nox Metals is hiring a full-time, in-person Customer Success Manager in Ferndale, Michigan, to own the customer experience after the sale. The role manages orders, shipments, issues, renewals, retention, and expansion; provides customer-facing technology support for Gondor and NOX NEST; coordinates with operations, supply chain, quality, and shipping; conducts business reviews; and partners with sales and product teams. Candidates should have 3 to 5+ years of relevant experience, a proven record of meeting retention and expansion KPIs, strong relationship-building and analytical skills, and fluency with AI tools, CRMs, and customer portals.
