Summary from listing
OIA Global is hiring a Customer Success Manager (Control Tower) in Chicago or Cincinnati on a hybrid schedule. The role partners with a Program Manager and cross-functional teams to launch and grow a strategic customer’s Control Tower, establish governance and reporting, manage KPIs and operational performance, resolve issues, and develop customer relationships. It requires at least three years of supply chain, logistics, 4PL, control tower, or operations transformation experience, extensive SAP Order Management experience, and experience managing key accounts and executive stakeholders. The position offers hybrid work, training, competitive remuneration, and a benefits package including bonus incentives.
