Description
Optimizely is seeking a Customer Success Manager to join their team in London, England. The role involves acting as a customer advocate, focusing on satisfaction, retention, and expanding customer relationships. Responsibilities include implementing white-glove service, addressing churn risks, introducing new products, sharing expertise, specializing in the Personalization Suite, analyzing data, managing the customer lifecycle, developing success plans, consulting clients, driving satisfaction, representing the team at client meetings, maintaining retention targets, conducting presentations, collaborating with other departments, and continuously developing knowledge. The ideal candidate will have several years of customer success management experience, preferably in the Personalization SAAS space, excellent English speaking skills, high commercial awareness, strong conflict management, a passion for people, and strong customer-facing abilities.
