Description
Parambil is hiring a Customer Success Manager to own a portfolio of 50+ law firm and client accounts using its AI-powered medical-record platform. The role focuses 85% on customer-facing activities such as onboarding, adoption, executive and operational stakeholder management, usage analysis, renewals, upsell and cross-sell, issue resolution, and customer feedback, while contributing 15% to CS operations, automation, playbooks, training materials, and health scoring. The position requires 3–5 years of customer-facing B2B SaaS experience, account-management capability, strong communication skills, and a self-starter mindset; it offers $120–140K OTE plus equity and is based in the company's New York City office near Grand Central.
