Description
Ping Identity is hiring a Customer Success Manager to own post‑sales relationships for a portfolio of mid‑ to large‑enterprise customers. The role focuses on adoption, value realization, renewal and churn risk management, expansion opportunities, customer advocacy, and cross‑functional collaboration with Sales, Support, Engineering, Product, and Professional Services. Candidates should have experience in customer success, account management, consulting, or a similar B2B SaaS or enterprise software role, along with knowledge of recurring revenue models, data dashboards, and stakeholder communication. Preferred qualifications include identity and access management experience, customer success platform and CRM experience, QBR/EBR experience, and exposure to distributed teams.
