Description
Podium is hiring a Customer Success Manager - SMB to serve as the primary contact for small and medium business clients, manage onboarding and training, maintain customer portfolios, reduce churn, drive product adoption, and build relationships with multi-stakeholder customers. The role requires 1–3 years of customer experience, marketing technology knowledge, account management experience, strong communication and problem-solving skills, and the ability to work in a changing environment. The position offers base pay, superannuation, commissions, a $650 monthly wellbeing allowance, and an office in the Queen & Collins building in Australia.
