Description
ProvisionPoint is hiring a Customer Success Manager to join its support and delivery team. The role involves product demonstrations, guiding customers through a 30-day trial, onboarding new customers and partners, upselling additional products, managing customer relationships, maintaining product knowledge, supporting marketing content, analyzing customer needs, troubleshooting, managing support tickets, and assisting with renewals through the CRM. The position requires at least three years of customer service or support experience, strong communication and troubleshooting skills, SaaS or Microsoft technology experience, and professional or native Dutch speaking ability. It is remote with flexible working, regular in-person co-working sessions, business meetings, and travel to conferences.
