Description
SambaNova is hiring a Customer Success Manager to serve as the strategic partner for enterprise customers using its SambaStack AI platform. The role owns post-sales relationships from onboarding through renewal and expansion, leads deployments, monitors adoption and utilization, identifies churn risks, drives upsell and cross-sell opportunities, provides executive business reviews, and partners with Sales, Solutions Engineering, Marketing, and Product teams. Candidates should have 5–10+ years of relevant experience, knowledge of AI/ML workflows or HPC infrastructure, strong project management and communication skills, and a bachelor's degree or equivalent experience. The base salary range is £94,500–£115,000 GBP, with medical, dental, vision, and other benefits mentioned for US-based full-time employment.
