Description
Sapio Sciences is hiring a Customer Success Manager to build and maintain strategic customer relationships for its lab informatics solutions. The role focuses on customer consultation, adoption and usage, onboarding, issue resolution, customer education, account expansion, and reporting on customer health and success metrics. It requires strong scientific and customer-facing communication, problem-solving, organizational, and teamwork skills, along with CRM and customer success tool proficiency; global travel to client sites is also required.
