Customer Success Manager at Sigma Computing

Compensation

$132,000 – $165,000/yr

Setup: Hybrid
Location: New York, New York
Type: Full-time
Posted: Jun 9, 2026

Description

Sigma Computing is seeking a Customer Success Manager to optimize customer value and improve Net Dollar Retention (NDR) through strategic account management and growth initiatives. The role involves guiding customers on analytics and business intelligence usage, developing NDR growth strategies, advocating for feature improvements, collaborating on success plans, and delivering educational content.

Required Skills

Analytics
Business Intelligence
Account Management
Customer Success
SQL
Data Visualization Tools
Cloud-Based Analytics Platforms
ETL
Production Business Intelligence Solutions
Startup Experience

Additional Information

Required Previous Experiences: 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Preferred Qualifications: Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience

About Sigma Computing

Sigma Computing

BusinessApplicationSan Francisco, CA, US

Sigma is a runtime for AI apps and agents on governed warehouse data, and a platform for dashboards, reports, embedded analytics, and AI-powered insights. Teams use Sigma to build and run apps, dashboards, and agents with chat, a spreadsheet, SQL, or Python; it queries data warehouses directly.