Description
Sonar is seeking a Customer Success Manager to join their team. The successful candidate will be responsible for growing the usage of the SonarQube ecosystem within accounts, increasing account maturity, lowering churn, improving satisfaction, reducing escalations, and establishing Sonar as a trusted advisor. They will also influence the Sonar roadmap to meet account needs. The role involves actively listening to customer pain points, developing plans to overcome them, reporting product gaps, evangelizing the Sonar methodology, assisting sponsors, keeping accounts updated on roadmaps, recruiting non-users, upgrading existing users, positioning Sonar against competitors, educating developers, ensuring proper technical deployment, running QBRs, executing audit deployments, contributing to account management plans, tracking product development, and staying informed about technical status and opportunities for improvement. The ideal candidate will have proven practical experience in software development or DevOps engineering, at least five years of experience in pre- or post-sales customer-facing activities, excellent communication skills, attention to detail, a can-do attitude, and autonomy to execute plans with limited supervision.
