Description
Spellbook is hiring a Customer Success Manager to serve mid-market and enterprise clients of its AI contract-copilot platform. The role owns account relationships, onboarding, business reviews, objection handling, ROI communication, usage analysis, renewals, upsell coordination, technical troubleshooting, and customer feedback. Candidates need at least three years of SaaS customer success, account management, or sales experience, along with strong communication, data analysis, and startup adaptability; familiarity with HubSpot and Stripe is preferred.
