Description
Spring Health is hiring a fully remote, full-time Customer Success Manager to own relationships with assigned small and medium enterprise healthcare customers. The role reports to the Senior Manager of Customer Success and covers the full customer lifecycle, including onboarding, adoption, value realization, expansion, renewals, business reviews, data-driven recommendations, customer feedback, and collaboration with sales and internal teams. Candidates need at least three years of experience in account management, customer success, implementation, or healthcare management, experience with SaaS, upselling and retention, contract renewals, data visualization, KPIs, and CRM documentation. The role requires up to 15% travel and offers a base salary of $86,000-$98,000 plus benefits.
