Description
The Growth Account Manager owns a named book of Growth-tier accounts from onboarding through renewal, building account plans, conducting business reviews, monitoring account health, managing renewals and expansion opportunities, resolving escalations with Support and Tech Ops, and maintaining HubSpot pipeline and forecast data. The role requires 2–4 years of customer success or account management experience, ideally in B2B SaaS, with a track record of renewal and expansion targets, commercial customer conversations, CRM experience, and the ability to manage a full book independently.
