Description
VAST Data is hiring a fully remote Customer Success Manager to serve as the primary post-sales contact for customers. The role manages customer support, installations, upgrades, break-fix work, expansions, escalations, reviews, feature requests, bug advocacy, and product adoption while coordinating Sales, Solutions Engineering, Professional Services, Support Engineering, Product Marketing, Development, and external partners. It requires strong customer management and communication skills, enterprise IT infrastructure, networking, storage, Linux administration and troubleshooting experience, with S3 and high-performance computing knowledge preferred. Travel is approximately 20%.
