Description
The Customer Success Manager owns a portfolio of healthcare clients and leads onboarding, implementation, project support, account growth, client satisfaction, retention, and solution delivery. The role partners with clients, Vatica Health, and vendors; develops onboarding and implementation plans; presents client requirements and success criteria; tracks account metrics; leads cross-functional teams; delivers client training; and contributes to operational and financial planning. The position requires at least four years of healthcare client-facing and complex project leadership experience, including Risk Adjustment and Quality of Care experience, along with strong analytical, presentation, customer service, communication, and organizational skills. Compensation is projected at $85,000 to $120,000 annually, with medical, dental, and vision insurance and other benefits.
