Summary from listing
WhatConverts is hiring a fully remote Customer Success Manager in the United States to partner with B2B SaaS customers from onboarding through expansion. The role focuses on onboarding, platform training, needs analysis, account health monitoring, adoption support, relationship management, growth opportunities, customer feedback, retention, and CRM documentation. Candidates need at least two years of customer success, onboarding, or account management experience in a SaaS or technology environment, along with technical aptitude, CRM experience, and strong communication and relationship-management skills. Benefits include fully employer-paid medical, dental, vision, and life insurance, a 401(k) match, paid leave, flexible time off, and remote-work stipends.
