Description
iSpeedToLead is hiring its first dedicated Customer Success hire to own the post-purchase relationship with real estate investor buyers. The role covers end-to-end onboarding, account health and retention, escalations, refund and credit decisions, churn analysis, reporting, and the creation of Customer Success playbooks and health-scoring models. It requires 2+ years of relevant experience, data fluency, strong English communication, US customer-facing experience, and practical AI-tool use. The workload is approximately 50 hours per week for the first 6 to 9 months, with remote work and flexible hours subject to a required US Eastern Time overlap.
