Description
Coworker is hiring a full-time Customer Success Manager to own customer outcomes for mid-market and enterprise AI organizations, from onboarding through multi-year expansion. The role focuses on adoption, retention, upsell and cross-sell, account health, risk mitigation, executive relationships, forecasting, and cross-functional advocacy. Candidates should have 3–10 years of experience in customer success, account management, SaaS, or AI, with experience managing account portfolios and using AI tools. The position is based in San Francisco, California, or Atlanta, Georgia, with hybrid or remote flexibility, and offers estimated on-target earnings of $160,000–$200,000 plus equity and health, dental, vision, 401(k), and flexible PTO benefits.
