Description
Emergent is hiring a Customer Success Manager to own and manage enterprise customer portfolios, drive retention and expansion, manage account health and satisfaction, resolve customer issues, and build relationships with senior stakeholders. The role requires 6–10 years of experience in customer success, key account management, account management, or a similar customer-facing role, along with experience managing enterprise customers, retention and expansion, NRR, and customer satisfaction metrics. Working hours will be aligned to customers in United States and European time zones.
