Customer Success Manager at compass-education

Setup: Hybrid
Location: North Sydney, New South Wales
Type: Full-time
Level: not_specified
Posted: Jul 21, 2026

Description

Clipboard, an Australian EdTech startup, is seeking a Customer Success Manager to strengthen customer relationships with schools using their software products. This role focuses on driving retention, adoption, and expansion of the platform, acting as a trusted advisor to schools. Responsibilities include CRM, identifying churn risks, guiding adoption, creating customer advocacy, managing upsells, resolving issues, providing product training, collaborating cross-functionally, and continuously improving customer success operations.

Required Skills

Customer Success
CRM
Retention Strategies
Adoption Guidance
Problem Solving
Product Expertise
Cross-functional Collaboration
Continuous Improvement
Organizational Skills
Attention to Detail
Written Communication
Presentation Skills
Interpersonal Skills
Stakeholder Management
Commercial Acumen
Initiative
Self-Motivation

Additional Information

Required Previous Experiences: 2+ years of customer success experience (SaaS preferred)
Preferred Qualifications: Understanding of the fundamentals of customer success best practice, and experience applying it in a startup environment
Demonstrated ability to learn quickly and be adaptable (especially experience learning software products)
Exceptional organisational skills and attention to detail are critical
Excellent written communication and presentation skills
Strong interpersonal skills, with experience building relationships
Confident, experienced and passionate about delivering engaging and effective training sessions to diverse audiences.
Complex stakeholder management
Commercial awareness and acumen
Initiative, drive and self-motivation
Experience with startups or working with K-12 schools is desirable
Passionate about Clipboard's mission to build the ultimate tool for managing extracurricular programs and operations (helping students get more value out of activities)