Description
Clark is hiring Customer Success Managers to own customer health, renewals, adoption, and expansion across its live customer base. The role involves managing customer relationships, tracking adoption and renewal signals, conducting check-ins and QBRs, coordinating with Audit Engineers, Product, and Sales, identifying risks, and building repeatable customer success processes. Candidates need at least three years of customer success, account management, implementation, or consulting experience, preferably in B2B SaaS, workflow-heavy environments, accounting, audit, compliance, fintech, professional services, AI-native products, enterprise or mid-market customers, renewals, expansion, onboarding, or fast-moving startups. The position is five days per week on-site in New York City, with no remote or hybrid arrangement, and includes unlimited PTO, Wellhub Platinum membership, comprehensive health, dental, and vision coverage, and daily company dinners.
