Description
Braze is hiring a Customer Success Manager for its Scale team to partner with Account Executives and serve as the primary advisor to agile, technology-focused brands with 100–1,000 employees. The role focuses on renewals, retention, feature adoption, customer advocacy, product usage analysis, feedback collection, training, and coordination with technical and delivery teams. The manager will likely work onsite with customers and may travel internationally, with a minimum of three years of relevant experience and domain knowledge in areas such as SaaS, mobile, APIs, marketing automation, direct marketing, marketing analytics, or programming.
