Description
Braze is hiring an Enterprise Customer Success Manager to partner with Account Executives, manage renewals and retention, serve as a customer’s trusted advisor, drive feature adoption and product usage, analyze account health, coordinate support across technical and delivery teams, and transition customers from onboarding to ongoing activity. The role requires customer success experience, strong communication and relationship-building skills, complex-account management experience, and domain knowledge in areas such as SaaS, mobile, APIs, marketing automation, direct marketing, marketing analytics, or programming. The position may involve onsite customer work and international travel, with a stated starting salary of $94,620–$102,000 per year and an expected on-target earnings range of $114,275–$120,000 per year.
