Description
Geotab is hiring a Customer Success Manager (SMB) to manage a portfolio of small- and medium-sized business accounts across the customer lifecycle, from onboarding and enablement through renewals and expansion. The role focuses on validating customer goals, building success plans, monitoring health and adoption, reducing churn risk, driving retention and recurring revenue, identifying upsell and cross-sell opportunities, resolving escalations, and providing customer insights to product, sales, support, and operations. The position requires relevant customer success or account management experience, strong communication and analytical skills, commercial knowledge, and fluency in English and Italian; it follows a flexible hybrid work model and may require travel or use of a personal vehicle.
