Description
Optro is hiring a Customer Success Manager to build and lead its APAC customer success team, with the role based in Japan on a remote or hybrid schedule. The position manages key customer relationships, coordinates sales and partner transitions, provides product guidance and training, drives retention and expansion, gathers customer feedback, and resolves issues across time zones. Candidates need at least three years of Customer Success or Account Management experience in a B2B SaaS environment; audit, risk, compliance, management consulting, Japanese fluency, GRC platform experience, and familiarity with Gainsight or Salesforce are preferred or advantageous.
