Description
Speak is hiring a Customer Success Manager for its Speak for Business team in Korea. The role owns a portfolio of direct B2B accounts, including onboarding, learner engagement, usage monitoring, business reviews, renewals, expansion opportunities, and customer feedback. The position requires at least three years of B2B SaaS Customer Success or Account Management experience, a book of business with retention and engagement results, Korean fluency, business English proficiency, data analysis ability, and strong customer communication. Experience in EdTech, HR technology, Korean corporate training, CRM platforms, fast-growth startups, or cross-functional work is preferred.
