Description
Citrine is hiring a Customer Success Manager to manage customer relationships from contract kickoff through renewal and upsell, track platform value, oversee project delivery, mitigate adoption risks, gather feedback, and collaborate with product, engineering, and sales teams. The role requires at least five years of enterprise SaaS customer success experience, a scientific or technical undergraduate degree or equivalent experience, German and English communication skills, and the ability to travel 30–50% to customer sites. The position is intended for candidates located in Germany and authorized to work there, with fully remote work and an annual base salary of €65,000–€75,000 plus up to 10% variable compensation.
