Description
RSA is hiring a Customer Success Manager Leader to lead and coach a team of Customer Success Managers and translate customer success strategy into execution. The role owns team-level adoption, utilization, customer health, renewals, retention, escalations, and success metrics; partners with Sales, Product, Engineering, and Support; supports executive customer engagements; and leads organizational change and transformation initiatives. Candidates need 10+ years of customer success, account management, or related post-sales experience, 3–5+ years leading customer-facing teams, and experience in SaaS, cloud, or enterprise technology environments.
