Description
Bottomline is hiring a Customer Success Manager within Risk Solutions to manage and grow an assigned customer portfolio. The role focuses on proactive customer engagement, retention, renewal and upsell/cross-sell opportunities, issue resolution, customer health monitoring, reporting, and cross-functional collaboration with Sales, Support, and Product. Candidates need at least three years of SaaS Customer Success or Account Management experience, strong data analysis and communication skills, and experience with scalable customer campaigns; background in fraud prevention, financial crime, risk management, or the payments industry is desirable.
