Description
Compass is hiring a Customer Success Manager, Scaled Portfolio, to own customer relationships, retention, adoption, and outcomes for a portfolio of more than 200 Victorian schools. The role focuses on scaled customer engagement through lifecycle programs, webinars, campaigns, self-serve resources, automation, and data-driven health and risk triage, while partnering with Operations, Support, Product, and senior state leadership. It requires customer success or account management experience, preferably in SaaS, strong prioritization, communication, commercial awareness, and familiarity with CRM or customer-success platforms. The position is based around Victorian schools in Australia and requires Australian work rights, a Working With Children Check, National Police Check, and driver's licence.
