Description
Podium is seeking a Customer Success Manager (SMB) to lead the success and health of a segment of their small business customers. This role involves developing strategies to increase engagement, mitigate churn, and ensure customers maximize the value of Podium's Interaction Management platform. The manager will serve as the primary post-sales contact, drive product adoption, identify upsell/cross-sell opportunities, proactively engage during renewals, and act as a trusted advisor to customers.
