Description
KnowBe4 is hiring a Customer Success Manager (SMB) in São Paulo, Brazil, to build relationships with small- and medium-sized business customers, support onboarding and product adoption, identify upsell and renewal opportunities, coordinate renewals and cross-sell activities, and meet bookings targets. The role requires familiarity with IT security, CRM, Microsoft Office, and Google tools, along with strong communication, customer service, negotiation, and organizational skills. It is a hybrid position based in the São Paulo office in Vila Olímpia.
