Summary from listing
Leap Tools is hiring a B2B Customer Success Manager to manage the post-onboarding customer lifecycle for a book of small- and medium-sized business customers. The role owns customer health, retention, and expansion metrics; serves as a customer advocate and internal voice to product, sales, and leadership; maintains Customer Success software records; and promotes the Roomvo Platform. Candidates need at least 1–2 years of B2B Customer Success experience, direct experience managing a book of business, SaaS experience, technical and communication skills, and proficiency with Google Workspace and Salesforce. The company is remote-first and offers a hiring process involving a resume upload, video assessment, take-home assessment, and second interview.
