Description
Xero is hiring a Customer Success People Lead to guide, mentor, and provide strategic direction to a team of specialists within its Customer Experience function. The role focuses on customer retention and growth, onboarding and engagement methodologies, strategic campaigns, customer health analysis, and workflow improvement using CRM and customer success platforms. It requires experience leading or mentoring teams in customer success, sales, or customer experience, a background in SaaS or digital platforms, analytical customer-data skills, and strong communication and stakeholder-management abilities. The position offers a flexible hybrid arrangement combining home work with designated days in Xero’s UK office spaces.
