Description
Justworks is hiring a CS Performance Insights Analyst to build scalable reporting frameworks, data pipelines, dashboards, and data governance for customer experience operations. The role analyzes large datasets, defines and tracks KPIs, identifies root causes, and translates insights into recommendations for Customer Success and other teams. It also involves designing and evaluating LLM prompts, automating QA and feedback workflows, maintaining analytics platforms, and partnering with Research, Support, Product, Engineering, and Data & Analytics. The position requires advanced SQL, 3–5+ years of relevant experience, BI/analytics tool experience, and AI model experience, and is based in the New York City office with a hybrid arrangement.
