Description
The Customer Success Program Manager owns the end-to-end success of assigned customer programs, operational services, and support engagements. The role leads cross-functional and geographically dispersed teams, manages program scope, cost, schedule, quality, risk, contractual commitments, and delivery performance, and coordinates technical investigations, root-cause analysis, corrective actions, and continuous improvement. It also serves as the customer’s executive-facing trusted advisor, handles high-severity escalations, and communicates complex technical and business information to technical and executive audiences.
