Description
The Customer Success Representative B serves as the primary contact for customer inquiries, service requests, equipment calibration and repair, complaints, and status updates. The role manages customer records and reports, coordinates service workflows with internal teams, resolves escalated issues, and maintains professional communication. It requires an associate degree or equivalent experience, at least three years of relevant customer service experience, Microsoft Office proficiency, strong problem-solving and multitasking skills, and the ability to mentor others in CSR processes. The position is primarily office-based, with occasional lab or shipping/receiving tasks and minimal travel.
